Dealers

[Boroboystu]

I live in Stockton on tees
I am looking for a BMW dealer that gives good service I will travel in the region of 75 miles , there is one whithin about thirty miles but not the best reputation so if anyone has had good customer service please let me know

Stuart

[guest3074]

Alan Jefferies Baildon  http://www.bmwbikes.co.uk/  69miles 1H 30mins
Rainbow Rotherham http://www.rainbow.co.uk/ 98 miles 1H 43mins

I've used both and perfectly happy with both 

[Maz12]

Plus 1 for Alan Jefferies

[Boroboystu]

I tried Allen Jeffies a few months ago , I telephoned them twice , on each occasion they promised to telephone me back as they were too busy to deal with my call straight away
Well I am still waiting for that call ! Maybe they will ring tomorrow !! Lol

[guest2360]

Did you tell them you didn't want to buy until next May. Maybe that's the reason. .

[David.]

I am looking for a BMW dealer that gives good service.

Are you looking for sales, aftersales or both.

[Boroboystu]

I didn't tell them anything apart that I was interested in purchasing a new motorbike , if they can't be bothered to call me back that's there loss , but I won't be parting with the best part of 20k with them ! I run a business and always make sure that my customers are well looked after , maybe I am just expecting too much , maybe. all BMW motorcycle dealers are crap , I've always had Hondas , and I've always had good service from the dealerships

[guest2360]

BMW dealers get a huge number of browsers. Most buyers would have done their homework on what bike they want a long time before contacting a dealer. I would say that most will contact a dealer and tell them exactly what they want .  Those that don't know will visit and ask for advice face to face.  If you haven't already try a visit before deciding they may all be crap.  Alternatively buy another Honda.

[Boroboystu]

Yes maybe I will buy another Honda

[beemerboy9]

I didn't tell them anything apart that I was interested in purchasing a new motorbike , if they can't be bothered to call me back that's there loss , but I won't be parting with the best part of 20k with them ! I run a business and always make sure that my customers are well looked after , maybe I am just expecting too much , maybe. all BMW motorcycle dealers are crap , I've always had Hondas , and I've always had good service from the dealerships

It's sounds as if you have developed a perfect lose-lose relationship. Definitely your loss as well as theirs.


Honda's are great bikes - indeed my other bike is a Honda. By the way, I get great service from the Ducati dealership that services it.

[Boroboystu]

I've only telephoned one dealership ! They couldn't be bothered be bothered to get to me , are you saying they are all like that ? I have a triumph and two Hondas and the service I get from the dealerships is exceptional, maybe I am expecting too much from BMW ?

[beemerboy9]

I suspect that the only way that will work for you is to get through to the dealer principal and explain your predicament.

[Our Gee]

Ring Cooper Sunderland on 0191 519 4455, ask to speak to "Steve" in Motorcycle Sales. Tell Steve what you have told us. I'm sure you will be "looked after".

[David.]

I was at Cooper Sunderland earlier this week having my RT serviced.

While I was there, I made the mistake of speaking to Paul Gray (Sales Manager). I asked for an idea of what my bike would be worth as a part ex. He came out with a load of crap about which bike did I want & when. He couldn't/wouldn't give me an idea without any commitment from myself. Funny way of going on. I walked away & said I won't be buying a bike from you.

Steve Brown was a "different kettle of fish", he spent time showing me around the GS loan bike. I asked him the same question, he said he would get back to me with a price. Although not very accurate, still dependant on what I may purchase, but at least he did something.

2 years ago at Allan Jefferies, I asked the same question on a 2010 RT against a new LC. The salesman said my bike had a value irrespective of what I purchased, new or used. He got the price guide out in front of me & gave me a value there & then. After test riding the LC, went back & bought a used 2012 TC with the part ex. price given against a new LC.

If I was wanting to buy a new bike, I'd probably go to Barrie Robson at York & deal with Kevin. I've bought 3 RT's over the years, from Cooper Sunderland, Barrie Robson at York & Allan Jefferies. The best experience was at Barrie Robson, I prefer the smaller dealership & personal service from one person, not being passed around from one department to another like in Cooper & Allan Jefferies.

[David.]

When it comes to aftersales (servicing),  I've had some poor experiences at Cooper Sunderland. However, after having to speak to the aftersales manager, I now have contact with Tony in the workshop, he is their most experienced guy. We spoke together, both before & after the bike was serviced for feedback each way. I don't just want to hand my keys to some bird on reception, walk away & return just to pay the bill.

Never had a bike serviced at Allan Jefferies, but IMO, it's too big a dealership for the personal touch.

At Barrie Robson, Kevin sold me the bike, sorted out parts/accessories & arranged the servicing with Martin in the workshop. Martin is also very approachable with any workshop related questions. With his help, in their workshop, I fitted a GPS mount etc. How many other dealers would let you anywhere near the workshops.