optimate 4 Can Bus fitting broke off

[raider57]

I've been using my Opimate 4 this winter to keep my battery in top shape.  I just bought this Opimate in October 2018.
When I pulled the plug out of the bike socket today, half the fitting stayed in the bike socket!  I got it out but it will not snap back together at all.  It doesn't screw together either. Seems whatever holds it together is broken.
Anyone else have that happen?  I can't find my receipt either, for the 3 year warranty. I wasn't rough with it and probably only plugged the darned thing in maybe 5-6 times! Bummer.....

[T6pilot]

I’d contact optimate, they may send you a new part at no cost
Just saying

Jim

[raider57]

That’s what I’m doing, I just wondered if anyone else has had this happen to their unit.
Worst case, I could splice a new Can Bus connector on myself.

[RaistlinRTCW]

Not had any issues with mine which is almost 2 years old. The length of the lead means even though it is close by and there is a fair bit on the floor from the unit , never had any issues with Optimates.

[raider57]

I never heard of any problems with Optimates either. It figures I probably got a defective plug. The thing came apart so easily.