Loan bike charges

[MikeS]

Are all BMW dealers now charging for a loan bike  during warranty work? Bikes booked in next week and been told that a charge applies if you want a loaner. I'm fairly certain that this didn't used to be the case, only had to stump up when in for a service.

[Viking John]

I have yet to experience this, but I know VW wanted to charge my wife £20 for a "Courtesy Car" recently. They say due to Covid, sanitising the car twice (before and after use) and as their loan car is Electric for charging!!! Needless to say she declined their offer!! So it wouldn't surprise me if BMW dealers do the same.

[Casbar]

I've had bikes a few times over the last couple of months, had a K1600 for 3 weeks and getting a loaner tomorrow. My dealer has not charged anything, although the excess is £2000 on a loaner

[David and Sally]

Are all BMW dealers now charging for a loan bike  during warranty work? Bikes booked in next week and been told that a charge applies if you want a loaner. I'm fairly certain that this didn't used to be the case, only had to stump up when in for a service.

No. My dealer is still free.

[David.]

For the most recent warranty work I had done, the bike was recovered from my home address to the local dealer and returned when complete, all FOC.

[Sullivj]

For the most recent warranty work I had done, the bike was recovered from my home address to the local dealer and returned when complete, all FOC.

The lengths they'll go to, to keep you away from the service desk David  :))

[David.]

The lengths they'll go to, to keep you away from the service desk David.

It gets better John, now got my bike booked in at Vertu Motorrad Sunderland for a service. They are going to collect & delivery the bike next week FOC.

I've never had to pay any contribution towards a loan bike either.

[MattyP]

I can confirm that the BMW dealership in South Yorkshire certainly charges for a loaner.  This has been a recent departure and was introduced on reopening after lockdown in the early part of this year. Clearly, BMW need the additional income!

[David.]

I was at Vertu Sunderland yesterday discussing arrangements for the forthcoming service on my RT. There is now a cost of 20GBP for a loan bike. I was told that this is something to do with insurance rather than in the dealer back pocket. The collection and delivery service is now not FOC and costs 25GBP. It's a 70 miles round trip to Sunderland and back. If the cost of fuel (x2) for my own and a loan bike is factored in, the collection and delivery service is the best option for me. It allows me to do some work myself with the panels off etc. and is not weather dependant.

[Stu]

Just over a year ago I had to pay 15 quid for the insurance on a test ride before I bought the bike!

If I bought it I got the money knocked off

They wouldn't allow pillions either due to insurance restrictions

[simbo]

When I recently visited Williams Manchester for a service on the GS before going to the Alps, one of the sales team asked me if I'd like to take any of their bikes out for a test ride? I asked if the girl on reception was fully fuelled and ready to go? Unfortunately She wasn't an option, so he offered me an 1800 cruiser like tank thing FOC. I rejected his offer and carried on drinking my 14th cup of hot chocolate. Errol Brown would have been proud of me that day.

[emlevy]

My local dealer (U.S.) falls over himself just to get me to agree to take one his loaner bikes, au gratis. No questions asked.

[David.]

The collection and delivery service are now not FOC and costs £25. The collection and delivery service are the best option for me. It allows me to do some work myself with the panels off etc. and is not weather dependant.

Bike being collected on Monday for bespoke servicing.