Disappointed
Disappointed
Last Saturday, I took my 15 plate RT in for a service and its first MOT - it passed unsurprisingly, but this is what the service report identified:
Paint bubbling on engine casing.
Paint bubbling on transmission.
Excessive noise coming from gearbox - gear-change clunky in manual mode - OK in shift assist - recommend strip and investigate.
Excessive noise from rear transmission - recommend investigate and rectify.
Tyres 1.6mm - recommend replace.
The bike has led a pampered life (my second RT) and only has 8k on the clock.
When I asked them about sorting this out at BMW's expense, I was told that they couldn't do that - I didn't kick up a stink about it at the time for two reasons:
1. Having been left alone in the toyshop whilst this was being serviced and not being strong-willed, I got a good trade-in deal on another, younger RT from one of the sales guys. :clap:
2. I had not taken out the extended warranty.
The sales guy has honoured the deal (in fact I managed to beat him down a little more), but I still feel that for a 3 year old bike that has been meticulously looked after, I should not have to put up with what I consider to be quality issues.
Collect my new bike on Saturday and I will be keeping a very close eye on everything during the warranty period. :nervous:
Your thoughts on this are welcomed.
Paint bubbling on engine casing.
Paint bubbling on transmission.
Excessive noise coming from gearbox - gear-change clunky in manual mode - OK in shift assist - recommend strip and investigate.
Excessive noise from rear transmission - recommend investigate and rectify.
Tyres 1.6mm - recommend replace.
The bike has led a pampered life (my second RT) and only has 8k on the clock.
When I asked them about sorting this out at BMW's expense, I was told that they couldn't do that - I didn't kick up a stink about it at the time for two reasons:
1. Having been left alone in the toyshop whilst this was being serviced and not being strong-willed, I got a good trade-in deal on another, younger RT from one of the sales guys. :clap:
2. I had not taken out the extended warranty.
The sales guy has honoured the deal (in fact I managed to beat him down a little more), but I still feel that for a 3 year old bike that has been meticulously looked after, I should not have to put up with what I consider to be quality issues.
Collect my new bike on Saturday and I will be keeping a very close eye on everything during the warranty period. :nervous:
Your thoughts on this are welcomed.
Re: Disappointed
Yes disappointing indeed. BMW unfortunately is not a quality product anymore. One thing puzzles me. If the bike has led a pampered life why did you not notice the paint bubbling and tyre depth ? Just curious don't take it personally.
Re: Disappointed
The tyre tread depth is not an issue at 1.6mm - I had planned to replace them before my next trip.
Nothing wrong with this tread depth and they were still performing fine.
Paint - to be honest, I didn't think it was that bad - certainly no worse than my last RT and that was never picked up on by the dealer.
Box - this was always a bit agricultural compared to a Jap bike, but the shift assist worked so well, I used that most of the time.
I just expected better from what is portrayed as a premium product - certainly at a premium price.
I intend to be a PITA with the next one from Saturday - still looking forward to getting it though :happy fourth:
Nothing wrong with this tread depth and they were still performing fine.
Paint - to be honest, I didn't think it was that bad - certainly no worse than my last RT and that was never picked up on by the dealer.
Box - this was always a bit agricultural compared to a Jap bike, but the shift assist worked so well, I used that most of the time.
I just expected better from what is portrayed as a premium product - certainly at a premium price.
I intend to be a PITA with the next one from Saturday - still looking forward to getting it though :happy fourth:
Re: Disappointed
I have to say that I have always found them to be straight and very helpful in the past over my last 2 RT's.
My concern is not so much with the dealer as I have no reason to think that they are trying it on, but with the QC department of BMW.
I would be interested to learn whether or not they either rectify the perceived problems or tell any new prospective buyer about what they now have on record? :talk:
My concern is not so much with the dealer as I have no reason to think that they are trying it on, but with the QC department of BMW.
I would be interested to learn whether or not they either rectify the perceived problems or tell any new prospective buyer about what they now have on record? :talk:
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Re: Disappointed
I just expected better from what is portrayed as a premium product - certainly at a premium price.
This is exactly the comment that I put forward with the wreck of my '14 RT. (see posts) Loads of issues that had to be remedied... but I had to fight for everyone to be resolved. Certainly leaves a bitter taste in the mouth!
This is exactly the comment that I put forward with the wreck of my '14 RT. (see posts) Loads of issues that had to be remedied... but I had to fight for everyone to be resolved. Certainly leaves a bitter taste in the mouth!
Vini, Vidi, Velcro....... I came, I saw, I stuck around.
Re: Disappointed
Collected new bike yesterday -full LE spec in carbon black metallic and it looks great, so I am happy again!
I'm just fickle I suppose :shirty:
Will be keeping a very close eye on this one during the warranty period.
I'm just fickle I suppose :shirty:
Will be keeping a very close eye on this one during the warranty period.
Re: Disappointed
Hope these work - took them last week in the showroom...
[attach=2]
[attach=1]
Sorry about the one lying down
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Sorry about the one lying down
Last edited by guest2383 on Sun Apr 22, 2018 7:43 pm, edited 1 time in total.
Re: Disappointed
Looks a bit like mine, but mines an 09 plate. (well, same colour at least) Was an extended warranty available?
Re: Disappointed
It's a Carbon Black Metallic on a 17 plate - it has a blue hue to it in sunlight.
It came with 2 yrs warranty and I can extend that if I want to / can afford to when that runs out. :-\
It came with 2 yrs warranty and I can extend that if I want to / can afford to when that runs out. :-\
Re: Disappointed
georgie,
I think you are being hustled by a shop who wants work.
Look around the shop: Are there lots of bikes, how many mechs are sitting around with their finger up you know where.
I would try another shop.
I think you are being hustled by a shop who wants work.
Look around the shop: Are there lots of bikes, how many mechs are sitting around with their finger up you know where.
I would try another shop.
If it takes you all day to do something you used to do all day, you are getting old.
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Re: Disappointed
As far as the 'clunky gearbox' is concerned I agree! The strange thing is that my RT goes into 1st gear so easily and quietly, after start-up (when cold!). Thereafter, it clunks when 1st is selected. I can't understand why any bike's gears should make a noise in this day and age when so much progress has been made with bikes and especially the engineering. Cars don't make any noise at all so why a bike?
Re: Disappointed
It's not just BMs that clunk when you select 1st gear when the oil gets hotter and from an engineering point of view, motorcycle gearboxes are totally different to cars.