BMW Warranty
Posted: Sat Sep 22, 2018 3:29 am
I would like to know if U.K. Owner have had issues with BMW not honouring the warranty,or push back when warranty issues are raised. Do they try to use the manual and blame the customer for not following the recommendation.
I have a 66 plate that's just done 11552 mile, bike has lost 2ltr of oil and not had any oil or engine fault displayed. Bike is washed and checked regular but not used in the summer as I use my other bike. Had my 6000 service done sept last year by BMW, didn't lose a drop of oil, hadn't lost a drop of oil leading up to my planned service on 14/09/2018. Until the bike was recovered and taken to my nearest BMW centre. The investigation consisted of walking around the bike and video the bike that showed the oil level low. Picking up on that point I've had no oil level warning lights displayed in the 11552 miles nor any oil pressure warning light leading up to the bike losing 2ltr of oil. The first I notice there was a problem is when I had a slight loss of power then a noise from the offside of the engine while filtering in traffic. The bike was pulled over parked and recovered to the BMW centre.
So a puma case was raised that just highlighted no oil and the video footage used. The bike wasn't strip down to do any minor investigations. BWM have refused to honour any warranty as they are blaming me the customer that the bike had no oil. But I've asked the question why would a bike have two safety features that didn't display any warning before the levels got seriously low. Why haven't the BMW centre interrogated the system for alarm faults or checked to see if the switches are functioning correctly.
Ive asked the BMW centre to investigation these but they won't unless BMW instruct them. I've also asked for there report conducted and a copy of the puma claim made. Having owned bikes for 30+ years and done my own checks and servicing. I find it strange that BMW dont investigate further and flatly refuse to investigate or honour the warranty. I'm sure some of you may be saying I didnt check the oil level. But the bike was washed two weeks previously before I park it up in the back of the garage. So when I wheel it out to use it, no sign of oil on the garage carpet. Should I need to check it, would the bike burn 2ltr of oil considering it hadn't lost a drop in the first 6000 miles and checks after that didn't indicate a problem.
It would be good to hear from other that may have had issues with BMW. As I seem to have a legal fight heading my way. Unless they reconsider and investigate or honour the warranty.
I have a 66 plate that's just done 11552 mile, bike has lost 2ltr of oil and not had any oil or engine fault displayed. Bike is washed and checked regular but not used in the summer as I use my other bike. Had my 6000 service done sept last year by BMW, didn't lose a drop of oil, hadn't lost a drop of oil leading up to my planned service on 14/09/2018. Until the bike was recovered and taken to my nearest BMW centre. The investigation consisted of walking around the bike and video the bike that showed the oil level low. Picking up on that point I've had no oil level warning lights displayed in the 11552 miles nor any oil pressure warning light leading up to the bike losing 2ltr of oil. The first I notice there was a problem is when I had a slight loss of power then a noise from the offside of the engine while filtering in traffic. The bike was pulled over parked and recovered to the BMW centre.
So a puma case was raised that just highlighted no oil and the video footage used. The bike wasn't strip down to do any minor investigations. BWM have refused to honour any warranty as they are blaming me the customer that the bike had no oil. But I've asked the question why would a bike have two safety features that didn't display any warning before the levels got seriously low. Why haven't the BMW centre interrogated the system for alarm faults or checked to see if the switches are functioning correctly.
Ive asked the BMW centre to investigation these but they won't unless BMW instruct them. I've also asked for there report conducted and a copy of the puma claim made. Having owned bikes for 30+ years and done my own checks and servicing. I find it strange that BMW dont investigate further and flatly refuse to investigate or honour the warranty. I'm sure some of you may be saying I didnt check the oil level. But the bike was washed two weeks previously before I park it up in the back of the garage. So when I wheel it out to use it, no sign of oil on the garage carpet. Should I need to check it, would the bike burn 2ltr of oil considering it hadn't lost a drop in the first 6000 miles and checks after that didn't indicate a problem.
It would be good to hear from other that may have had issues with BMW. As I seem to have a legal fight heading my way. Unless they reconsider and investigate or honour the warranty.