It sounds like the lock has not been assembled correctly prior to insertion. I'd take it out and have another go at it.

My Neotec 3 does NOT fit in the top case. Size is XL.
It does fit in the panniers.

Just registered on the forum as I am now the proud owner of a 2023 R1250RT LE - my first bike in over 20 years.

Used to have a few sports bikes (SRAD GSXR600, K1 GSXR750 etc) back around 2000-2005, then a long break away from riding.

Recently decided I fancied tinkering in the garage and some ...

It seems I'm one of the few in my 40's with an RT!

Just picked up my first bike in 20 years - a 2023 R1250RT LE - to get back into biking with. So far, I absolutely love it!